CANCELLATION/EXCHANGE POLICY

 "SoftMedicaps.in" herein after referred to as "Website" and "We", "Our", "US" shall mean the Company.

• Facility of order cancellation shall be available to the Customer within 24 hours from order placement or prior to shipment whichever is less.
• On receipt of cancellation request either full refund   or exchange   of product shall be processed as desired by the Customer.
• On expiry of the time line   described above, only exchange facility shall be available. The request for exchange   has to be made within 3 days of receipt of the order.
• The process of   exchange shall be   activated after the product is received by the customer.  The packing and shipping of   product which the customer wishes to exchange back to us   shall be the responsibility of the Customer.  The cost of shipping   of the exchanged product is to be borne by the Customer.

Requests for exchange shall not be   accepted in the following cases:

• Damages due to misuse of product.
• Any consumable item which has been used or installed.
• Products with tampered or missing serial number or UPC no.
• Digital Products (which can be downloadable).
• Any damage or defects which are not covered under the manufacturer’s guarantee.
• Any product that is returned  without all  original packaging  and accessories  including the box, tags if any manufacturer’s   packaging if any  and all other  items  originally  included with the product delivered.
• In case the product   damaged during the shipping of the product back to us.