RETURN/REPLACEMENT POLICY

 “SoftMedicaps.in”  herein after referred to as “Website” and “We”, “Our”,”US” shall mean the Company.

 Return or Replacement of products   shall be possible in the following cases:-

• The item or product was defective.
• The item or product was damaged during shipping.
• Products was/were missing.
• Wrong item or product was sent.

 Requests for Return/ Replacement shall not be considered in the following cases:-

• Damages due to misuse of product.
• Any consumable item which has been used/installed.
• Products with tampered or missing serial number or UPC no.
• Digital Products (which can be downloadable).
• Any damage or defects which are not covered under the manufacturer’s guarantee.
• Any product that is returned without all original packaging and accessories including the box, tags if any manufacturer’s   packaging if any and all other items   originally included with the product delivered.
• In case the product   damaged during the shipping of the product back to us.
• The process for refund /replacement shall be initiated by the Customer within 3 days of receipt of the order by contacting Website. Packing of the product and shipping of the same back to us   shall be the responsibility of the Customer. 
• Option of exchanging/replacement or receiving   refund shall be available on eligible cases. Refunds shall be issued in the same payment form as tendered at  the time of purchase.